Archives for the 'Outsourcing' Category
Benefits of Outsourced Managed Services
Your experience of Preview will probably be based on our document scanning and data capture capabilities. In fact, we have now created the largest document scanning operation in the UK and use this capacity across a huge range of industries.
However, in addition to this, we have also developed a key partnership with an offshore managed services company which means that we can extend the cost savings on many ‘back office’ processes. When combined with Preview’s ability to digitise paper, this provides what is probably the most powerful range of managed services available in the UK market.
In extending the range of services available, Preview has partnered with ADEC Solutions, which is one of the leading BPOs in the Far East with some 5000 staff operating out of a several locations. Preview and ADEC are already working with dozens of UK companies that are already seeing substantial benefits as they streamline many of their core activities.
So of the areas which are seeing particular success in are:
- Accounts Payable & Accounts Receivable Processing
- Claims verification and processing
- Database management
- Forms Processing
- Financial Reconciliation
- Sales & PO Order Entry
- Employee Expense Management
The initial benefits of this type of arrangement often tend to focus on costs, with typical savings of around 30%-40% over existing arrangements being achieved. However, the benefits don’t stop there. The facilities are also totally scalable at short notice – so any peak or downturn in volumes can be managed quickly. In addition, outsourcing can provide consistent, excellent service levels to customers, while improving service quality – a combination which is key at any time and particularly in today’s economic climate.
Perhaps most importantly the World class quality and security that clients have come to expect from Preview is taken to a new level with ADEC’s Certifications which:
• ISO 9001:2000;
• ISO 27001:2005 / ISO 17799:2005
• Certified Perimeter Certification from CyberTrust for Data Security.
Together these offer a solution which is both flexible and secure, and comes with the levels of quality that both you and your customers would expect.
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Virtualisation - so what exactly is it?
When it comes to document scanning, virtualisation refers to the idea of storing documents in a virtual environment, creating a secure storage area akin to a vault or a safe where we can keep our information and documents safe … just like in a physical one, only this time virtually. Essentially, it comes down to creating a highly secured area which contains your company’s information and yet makes it instantly accessible to you all day every day, whatever your location.
To achieve this, our own solution for this uses eView+ which is exactly this type of Virtual Vault. It’s also an ideal solution for companies who want all the benefits that document scanning offers, but are unsure if they want to hold the information themselves or indeed whether they have sufficient space on their own servers to do so.
Effectively outsourcing this storage and secure access has proven to be the perfect solution for many organisations and is becoming increasingly popular - with an outsourced or managed service, you can be certain that everything is in place and done correctly for you. Although the size of company looking for this varies enormously, the solution works equally well if you only need a small number of documents stored or are looking to index hundreds of thousands of records. With well over half a billion documents already stored, size is most certainly not an issue.
Added to this, should the worse happen and records you hold at your own offices, in whatever format, are damaged or lost, then you are ideally covered from a disaster recovery perspective and can be back up and running almost immediately – saving you time, inconvenience and expense.
So next time you hear virtualisation, just think of a secure Virtual Vault, safely looking after your most important documents.
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Virtualisation at top of the agenda at the IT Directors’ Forum
Virtualisation – well, that’s a Web 2.0 word if ever I heard one. But what exactly does it mean? Well, in pure IT terms, you will often hear it used in connection with servers where it effectively allows you to run a number of operating systems and their applications on a single server.
However, when it comes to document scanning, virtualisation is used in a whole different context. Virtualisation refers to the idea of storing documents in a virtual environment, creating a secure storage area akin to a vault or a safe where we can keep our information and documents safe … just like in a physical one, only this time virtually. Essentially, a highly secured area which contains your company’s information and yet makes it instantly accessible to you all day every day, whatever your location.
To achieve this, our own solution for this uses eView+ which is exactly this type of Virtual Vault. It’s also an ideal solution for companies who want all the benefits that document scanning offers, but are unsure if they want to hold the information themselves or indeed whether they have sufficient space on their own servers to do so.
Effectively outsourcing this storage and secure access has proven to be the perfect solution for many organisations and judging by the reaction at the IT Directors’ Forum, it is becoming increasingly popular. Although the size of company looking for this varies enormously, the solution works equally well if you only need a small number of documents stored or are looking to index hundreds of thousands of records. With half a billion documents already stored, size is not an issue.
Added to this, should the worse happen and records you hold at your own offices, in whatever format, are damaged or lost, then you are ideally covered from a disaster recovery perspective and can be back up and running almost immediately – saving you time, inconvenience and expense.
So next time you hear virtualisation, don’t think servers … think of a secure Virtual Vault, safely looking after your most important documents.
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Engine Room for Offshore Processing
A major development in the progress of scanning has been the huge growth of the offshore BPO sector. Substantial labour savings, improvement in quality and scalability are the main reasons so many organisations are looking to undertake certain processes in countries such as India. But the practicalities which prevent paper from being sent abroad means that digitising it first is essential.
Companies such as Preview that have substantial electronic communications capability can then upload these images for subsequent processing very quickly and this takes away any security issues associated with paper records leaving the UK.
Preview’s own partner in India – Merit Outsourcing - is a world class provider of services offshore and their quality standards are second to none. In conjunction with Merit, Preview is providing a huge range of capture services to UK clients from simple indexing of documents through to detailed analysis of the data itself. One of the most exciting developments is the growth of accounts payable processing and with a combination of scanning, OCR and offshore matching and processing, cost savings of 50% and more are being achieved. Furthermore clients tell us that their relationships with their own suppliers are improved because they can provide accurate and fast query management and payment.
And it’s not just Preview’s own offshore partner that is seeing growth. Preview now works with over a dozen offshore centres that are either owned or chosen directly by its clients.
To some, the movement of labour intensive jobs offshore is sensitive and depressing. There is no doubt, however, that with over a billion people in the sub continent alone, many of whom are highly educated, this move will continue. But this does open up so many opportunities in the UK as well. In the last 5 years Preview has grown its staff base by over 200% and is continuing to expand to support the growth of digitising material for offshore processing.
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