Proof of the Nestlé pudding is in the Delivery!

Nestlé Group Distribution is responsible for delivering Nestlé food products such as chilled foods, coffee, confectionery and mineral water from its UK factories and distribution centres to customers’ own distribution centres around the UK. In the process 300,000 proofs of delivery (PODs) are generated every year.

A POD can be several pages long and records the name and signature of the person accepting the delivery along with a note of any damage or shortfall, if applicable. In the event of a query on an invoice, Nestlé’s Group Commercial Administration in Croydon head office must be able to view the relevant POD and any attached notes, so that queries and can be resolved quickly.

Preview Services was called in to advise. "We selected Preview Services initially because of the instant response to what was a relatively vague query. It soon became apparent that Preview were able to demonstrate that an outsourced solution could offer superior service levels and significant cost savings," said Paul.

Proofs of Delivery are now sent directly from the distribution centres to Preview Services where they are prepared, scanned and uploaded to Preview’s browser-based eView+ web repository within 36 hours of the delivery – In the majority of cases this is less than half the time it took previously. Retrieving an image for viewing on-screen now takes seconds as opposed to 3 minutes on the old system – a huge benefit in terms of usability.

"Although I saw the main benefit to be a vastly improved service to my main 'customer', namely Group Commercial Admin it is also important to note that the Preview system was able to deliver real cost savings. We are now looking at other opportunities within the Nestle arena."

Paul concluded, "We have rarely experienced such good service from a supplier. Right from the first phone call, through to implementation the Preview team have been superb!"

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